Shipping & Returns Policy

Since 2023, Princess Attitude has been offering a carefully curated selection of the world’s finest high fashion. All products are shipped securely and directly to you from our vendor suppliers in Italy. We are committed to providing reliable delivery and keeping you informed at every step of the shipping process.

Princess Attitude is an independent retailer and is not an official distributor of the brands available on www.princessattitude.com

Returns Policy

We want you to be completely satisfied with your purchase. If you change your mind or your item is faulty, our returns policy ensures you are protected in line with your legal rights.

Return Window

  • Returns must arrive at our location within 14 days from the date the package is received.

Condition

To be eligible for a return:

  • Items must be new, unused, and in original condition, with original designer garment tags attached.

  • Shoes must be returned in their original boxes.

  • Lingerie and hosiery must be returned in unopened packaging.

Refund Amount

  • Refunds are issued for the product purchase price only, unless the return is due to our error or a product fault covered under consumer law.

Return Shipping

  • Our Error (e.g., defective, damaged, or incorrect item): We cover the cost of return shipping and provide a prepaid label and refund shipping fees

  • Change of Mind / Buyer’s Choice (e.g., wrong size): Customers are responsible for return shipping costs and initial shipping fees.

How to Return

  • Each order includes a return slip with instructions.

  • To initiate a return, please Contact Us or email: hi@princessattitude.com

Reason for Return

Defective, Damaged, or Incorrect Item (Our Error)

  • Full refund of the product price and original shipping cost.

  • Free prepaid return label provided.

Change of Mind / Buyer’s Choice

  • Refund applies to the product price only.

  • Original shipping fees are non-refundable.

  • Customer covers the return shipping cost

Refunds

  • Processing Time: 5–10 business days once we receive your return.

  • Bank/Payment Processing: 5–10 business days (varies by provider).

  • Total Timeline: Up to 20 business days from the date you mail your return (usually sooner).

  • Refund Method: Refunds are issued to your original payment method.

  • Restocking Fees: We do not charge restocking fees.

Consumer Rights

Nothing in this policy limits or replaces your rights under the Australian Consumer Law (ACL) or other applicable consumer protection laws in your country.

You are entitled to a replacement, repair, or refund if the goods you purchase are:

  • Faulty or defective

  • Not of acceptable quality

  • Not fit for their intended purpose

  • Different from their description or sample

These rights apply regardless of our store’s change-of-mind return policy.

If your item meets any of the conditions above please Contact Us immediately or email hi@princessattitude.com

Shipping Policy

Shipping Origin

All orders are shipped from Italy.

Shipping Destinations & Costs

We currently ship to:

  • Australia – AUD 40

  • New Zealand – NZD 46

  • United States – USD 26

  • South Africa – ZAR 460

  • Japan - JPY 4,000

Free Shipping Thresholds

  • Australia: Free shipping on orders over AUD 1,000

  • New Zealand: Free shipping on orders over NZD 1,100

  • United States: Free shipping on orders over USD 650

  • South Africa: Free shipping on orders over ZAR 11,500

  • Japan: Free shipping on orders over JPY 100,000

Processing & Delivery Times

  • Handling Time: 1–4 business days (2–6 during peak periods).

  • Courier Delivery (DHL Express / FedEx): 2–6 business days.

  • Estimated Delivery Window: Most orders arrive within 6–10 business days.

Delays & Customs

Delivery times are estimates only and may be affected by:

  • Customs clearance procedures

  • Public holidays or weekends

  • Courier delays outside our control

Duties & Taxes

All product prices include customs duties and import taxes.

Contact Us

If you have any questions regarding shipping or returns, please Contact Us or send and email to: hi@princessattitude.com

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